Father-in-law [on the phone yesterday, speaking to an old friend (also in his 80s) who’d just lost a brother, and now moving on subject wise]: “….You have our condolences. How’s your son? My youngest is doing much better, and his three are marvelous….”
Mrs. Nello [in the next room with me, overhearing, observes like a BBC sports presenter]: “The opening serve from Dad. It’s in. No return. Dad’s up, 15-Love.”
Mrs. N: “The bragging about grandchildren is like a tennis match. Back and forth trying to top each other. Haven’t you ever noticed?”
F-in-L [to the man on the phone]: “Well, and my eldest grandson is at Oxford.”
Ah, texting/instant messaging on our phones. Part of the great communication revolution. A wonder of our time in history.
You may recall a “Valérie” from the conference call(s) post about my wife’s airline consulting role. Given that, this Messenger chat we had yesterday was perhaps, uh, unintentionally hilarious. Having opened an exchange between us with a reference to “Valérie,” my wife was reminded how “autocorrect” and/or “predictive text” may catch us out at times:
Recently my wife started doing customer service consulting work at a major airline. Naturally she has quickly had to pick up the company’s approach to it: good and bad. Yesterday, she shared with me some “highlights” from a Friday phone-in, in which staff from locations around the world addressed operational problems over the previous 24 hours and how they were/are handled.
That staff is understandably a varied, international bunch. A “Giuseppe” called in from Italy. “He sounded like you would expect,” she said.
A South African in Cape Town spoke a million miles an hour, she noted. Over what was at times also a poor phone connection, she said she had some trouble understanding him. “I had to keep asking him to repeat himself.”
And there was a guy in Mumbai (Bombay). “They handle mostly email and web inquiries there,” she told me.
It’s actually fascinating, she says. In just a few days so far, she’s learned a great deal about the internals of how an airline functions in customer service terms.
During my troubles with “G” earlier this week and my brief wrongheaded thoughts of abandoning WordPress (until I learned the details of what had happened, and that it was NOT WP’s fault, so I’m staying), which I wrote about yesterday, on the spur of the moment I created a Tumblr. I’m gonna keep it as an adjunct to here and took my first – minor – “tumbles” yesterday.
Just before I “tumbled” the first time, I noticed a tweet from Adele that linked to her Instagram. (No, no, no, not that other Adele. I mean the talented author.)
I had once sworn I NEVER would do it. However, we do learn: never say never. Yesterday, I created my own Instagram – years after it seems everyone else on the planet has:
Our walking guide yesterday was an English guy who has lived here in Tenerife about 10 years. He knows his stuff. Led by him, we spent a pleasant – if windswept – day hiking again among the steep hills away from the coast:
We were two of four walkers. The other two were English: a retired man from Sheffield, and a woman from Bolton.